Privacy Policy

Your privacy is important to us at Velvaire. This Privacy Policy explains how we collect, use, store, and protect your personal information. By accessing our website or using our services, you agree to the practices outlined in this policy.

Information We Collect

1. Personal Information

When you make a purchase or interact with our website, we may collect personal details such as:

  • Name
  • Phone number
  • Email address
  • Shipping and billing address
  • Payment details (processed securely through trusted payment gateways)

2. Website Usage Data

We may collect information about how you use our website, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited and browsing behavior

We also use cookies and similar technologies to improve your browsing experience and analyze website performance.

How We Use Your Information

We use the information collected for the following purposes:

✔ Order Processing

To process your orders, handle payments, manage shipping, and provide order tracking updates.

✔ Customer Support

To respond to your queries, resolve issues, and provide support when needed.

✔ Communication

To send order confirmations, shipping updates, important notifications, and promotional messages (only if you have consented).

✔ Website & Service Improvement

To analyze website activity, enhance functionality, and improve product offerings based on user behavior and feedback.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

However, we may share your information with trusted service partners who help us operate smoothly, including:

  • Payment processors
  • Courier and logistics providers
  • Technical service providers (for hosting, analytics, etc.)

These partners access your information only as needed to perform their functions.

Data Security

We prioritize the security of your information and implement appropriate measures to protect your data from unauthorized access, misuse, or disclosure.

However, please note that no online data transmission or electronic storage method is 100% secure, and we cannot guarantee absolute protection.

Your Privacy Choices

You have the following rights and options:

Access & Update

You can review or update your personal details by logging into your account on our website.

Communication Preferences

You can unsubscribe from promotional emails or request changes to your communication preferences anytime.

Cookie Control

You may manage or disable cookies through your browser settings. (Disabling cookies may limit some website features.)

Contact Us

If you have any questions, concerns, or requests related to your privacy, please reach out to us:

  • Company Name: Velvaire
  • Email: support@thevelvaire.com
  • Phone/WhatsApp: +91 7082345671
  • Live Chat: Available on our website during business hours
     (Monday to Saturday, 10:00 AM to 6:30 PM IST)

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. The updated version will be posted on our website and will become effective immediately upon publication.

By using Velvaire, you acknowledge and agree to the terms of this Privacy Policy. Please review it regularly for the latest updates.