Terms of Service

Welcome to Velvaire! These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By using our website, you agree to comply with these Terms. Please read them carefully before proceeding.

1. Website Use

Eligibility

You must be at least 18 years old to use our website and make purchases. By accessing our site, you confirm that you meet this legal requirement.

Account Creation

To access certain features or place orders, you may be required to create an account.
 You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • Ensuring all information provided is accurate
  • Any activity that occurs under your account

2. Orders and Payments

Product Availability

All orders are subject to availability. We reserve the right to limit product quantities or cancel orders at our discretion.

Pricing

Prices listed on our website may change without prior notice.
 We are not responsible for typographical or pricing errors.

Payments

We accept various secure payment options. By placing an order, you agree to pay all charges associated with your purchase.
 Payment information is processed securely through trusted payment gateways.

3. Shipping and Returns

Shipping

Products will be shipped to the delivery address you provide during checkout. Shipping timelines may vary depending on location and courier availability.

Returns & Cancellations

Please refer to our Refund & Cancellation Policy for complete details on returns, exchanges, and cancellations.

4. Privacy and Data Security

Privacy

We value your privacy. Our Privacy Policy describes how we collect, use, and protect your personal information.

Security

We implement reasonable safeguards to protect your data. However, no digital system is completely secure. You are responsible for protecting your account information.

5. Intellectual Property

Ownership

All content on Velvaire—including images, text, graphics, logos, and trademarks—is the property of Velvaire and protected by copyright and intellectual property laws.

Usage Restrictions

You may not reproduce, distribute, modify, or use our content without our prior written permission.

6. Disclaimers and Limitations

Disclaimer

Our website, products, and services are provided on an "as-is" and "as-available" basis.
 We do not guarantee accuracy, reliability, or suitability of content for any specific purpose.

Limitations of Liability

Velvaire shall not be liable for any:

  • Direct or indirect damages
  • Loss of data
  • Business interruption
  • Consequential or incidental damages
     resulting from your use of our website or products.

7. Governing Law & Dispute Resolution

Governing Law

These Terms are governed by the laws of India, specifically under the jurisdiction of Delhi, without regard to conflict-of-law principles.

Dispute Resolution

Any disputes arising under these Terms will be resolved through arbitration in accordance with the rules of a recognised arbitration authority in India.

8. Changes to Terms

We may revise or update these Terms periodically. Any changes will be posted on this page and will become effective immediately upon posting.
 Continued use of the website indicates acceptance of the updated Terms.

9. Contact Us

If you have any questions or concerns related to these Terms or our services, please reach out to us:

  • Company Name: Velvaire
  • Email: support@thevelvaire.com
  • Phone/WhatsApp: +91 7082345671
  • Live Chat: Available during business hours
     (Monday to Saturday, 10:00 AM to 6:30 PM IST)

Thank you for choosing Velvaire. We appreciate your trust and hope you enjoy your shopping and skincare experience with us!