Refund Policy

Welcome to Velvaire, your trusted destination for premium skincare. We take pride in offering high-quality, dermatologist-approved formulations designed to nourish, repair, and elevate your skin health. To ensure a smooth and transparent shopping experience, please review our Refund & Cancellation Policy below:

Non-Returnable Products

All products purchased from Velvaire are non-returnable and non-refundable, except under specific, valid conditions mentioned below.

Conditions for Returns & Refunds

We understand that unexpected issues may occur, and we are committed to resolving them promptly. You may request a return or refund only under the following circumstances:

✔ Wrong Product Received

If the product delivered is not what you ordered, please contact us immediately.

✔ Defective Product

In the rare event you receive a defective item, kindly notify us so we can assist you.

✔ Damaged Product

If the product arrives damaged, please reach out to us at once.

Mandatory Unboxing Video

To process any claim related to wrong, defective, or damaged items, a clear unboxing video is compulsory.
This video helps us verify the issue and accelerate the replacement process.

No replacement or refund request will be processed without the required unboxing video.

Cancellation Conditions

Orders can be cancelled under the following terms:

  • Cancellation Window:
     Once an order is placed, it cannot be cancelled.
     However, in case you wish to exchange a product or change a shade/variant, please contact our support team before the order is shipped.
     Once the order has been shipped, no exchanges or modifications can be accommodated.

How to Reach Us

If you face any issues listed above or need assistance, our customer support team is here to help:

  • Email: support@thevelvaire.com
  • Phone/WhatsApp: +91 7082345671
  • Live Chat: Available on our website during business hours

Business Hours

Our support team is available:

Monday to Saturday: 10:00 AM – 6:30 PM (IST)

Refund Process

  • For prepaid orders, refunds will be issued back to the original payment method.
  • For Cash on Delivery (COD) orders, refunds will be processed through Bank Transfer or UPI only. Please share the required details when requested.

Return Window

Return or refund requests must be initiated within 3 days of receiving the product, provided they meet the valid conditions.
 Requests made after 3 days will not be accepted.

We aim to ensure your shopping experience at Velvaire is smooth, reliable, and satisfying. Thank you for trusting us with your skincare needs. If you have any further questions or require support, please don't hesitate to reach out.

Note: This policy is subject to periodic updates. The most recent version will always be available on our website.